______________________________________________________________________ Excellerate Services UK & Ireland
us to really understand the UK market. We then acquired GS Associates( GSA) in 2022 and then Premium Support Services( PSS) in 2023 – both of which were fairly large acquisitions – with the strategy being to enable us to deliver soft FM services on a national basis.
“ Today, Excellerate Services UK turns over £ 160 million per annum and employs more than 9000 staff. The largest part of our business is retail based – we partner with the likes of M & S, Currys, and TK Maxx, for example – but we’ ve also got a fairly large commercial and manufacturing client base. Our approach now is to focus on specific sectors and develop teams within each sector who really understand each client’ s needs and requirements; we will develop our infrastructure within these sectors to meet expectations.”
Strategic shift
Extending its services to new horizons, Excellerate’ s emergence into the UK market has marked a major shift in its wider growth trajectory. Presently, Excellerate UK delivers high-quality soft FM services to over 2400 sites, though this success hasn’ t been without its challenges. In line with its dedication to innovation, however, the company has made several strategic operational changes to further improve its capabilities and overall efficiency.
“ Our biggest challenge thus far has been bringing three cultures together. We’ ve now centralized several of our support functions – analytics, payroll, helpdesk – into our Performance Centre in Glasgow. Additionally, we also merged our operational teams earlier this year, so we now have a one-team approach delivering services under a single umbrella,” Johan explains.
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