“ In this new global climate , a fundamental shift in how risk is identified and monitored is required to maintain a competitive advantage in an increasingly competitive marketplace ,” Phyllis notes . “ Our supplier management program seeks to implement advanced technology to detect supply chain disruptions promptly while maintaining flexibility to balance the appropriate risk with essential business needs . By doing so , we will be able to dynamically segment our vendor population into risk tiers , leveraging NLP and AI-assisted deep web searching to gain greater insight into our supply chain and ongoing monitoring of critical suppliers .”
For Phyllis , much of Northwell ’ s success in the supply chain is attributable to this mindset of continuous innovation . “ A significant portion of our systems are homegrown , such as our Mobile Inventory scanning with real-time transmission of demand to our distribution center ,” Vikas Balani points out . “ Over the years , we have also developed solutions to augment our workforce using digital automation and AI ( Artificial Intelligence ) to shift focus to what matters . For example , within our customer service team , we digitally sift through email inquiries to sort , prioritize , and take automatic action where possible and monitor item consumption patterns , detect anomalies , and alert .”
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