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Station role.“ Like many other businesses, we use AI primarily for analysis, but also within our sales pipeline. We have an AI sales assistant called Olivia, who responds to email enquiries and has been getting great reviews from customers. That said, I think there is a real and important debate in this industry about where the line should be between automated technology and human customer service. My view is that those systems should support customer service, not replace. it. At Space Station we continue to place people at the center of our strategy, with experienced store teams providing expert advice and support to customers. I know that some operators are moving towards fully unmanned, automated stores, but I have no plans to go down that route at all,” Kevin concludes.
By breathing new life into an old brick building and putting people at the heart of its customer service, Space Station proves that self-storage can be both efficient and full of character. ■
www. space-station. co. uk
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