________________________________________________________________________________________________________________________
Like many businesses, we’ re hoping the macroeconomic indicators that drive our business, such as home sales and interest rates, will turn favorable
we’ ve dramatically shortened our lead times and improved delivery outcomes across all channels,” he explains.“ Our wholesale
customers prioritize reliability and partnership, for instance, and we offer a scheduled delivery service to meet these needs. We’ ve also reduced our warranty return rates by 33 percent over the last 12 months, and we’ re
getting consistently positive feedback around our improved service performance.
“ Strong relationships with both suppliers and retail partners are also crucial to delivering exceptional service. We’ ve done a lot of work to professionalize our supplier management program, diversify our network, and streamline the process of onboarding new suppliers. It’ s also important that we work closely with our retail partners and product teams to understand our customers’ challenges and create products that solve the problems they’ re experiencing.
“ Also, it’ s worth noting that Purple’ s success would be nothing without our fantastic team of employees,” Eric adds.“ I’ m so proud of our team, and I can’ t say enough about the quality of our people and their ability to get things done. Everyone at Purple works incredibly hard
CUSTOM AUTOMATION
CONTACT
4077 Page Ave, MICHIGAN CENTER, MI 49254
248-660-9126 info @ formatekengineering. com
86