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reduces pressure during the working day. The most effective deployments are incremental: shaped by feedback, introduced alongside existing processes, and focused on solving specific operational problems. Over time, AI can take on more responsibility, highlighting risk earlier and supporting planning decisions, while people remain responsible for oversight and judgement.
Presenting AI as a tool that supports experience rather than replaces it is essential. When teams see systems reinforcing their knowledge instead of challenging it, confidence grows and resistance fades.
Speaking the same language
AI has the potential to reshape warehouse operations, but only when it aligns with the realities of how work is done. Systems that require translation, interpretation, or specialist intervention struggle to gain traction in high-pressure environments.
Transformation happens when data reflects real operations and intelligence is delivered in forms people can use instinctively. When that alignment exists, AI stops being an abstract capability and becomes a practical tool, supporting better decisions, earlier intervention, and more resilient operations across the supply chain. â–
John Burgess www. balloonone. com
With a PhD in Supply Chain Strategy and a career spanning various consultancy roles, John Burgess is currently the Director of Innovation at Balloon One. As a strong believer in continuous improvement principles, John takes a strategic perspective to deliver tangible results across customers’ businesses.
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