________________________________________________________________________________________________________________ Data
customer service worker productivity by 14 percent on average . The customer service team was split between those with access to the AI-enabled tool and those that did not . Aside from cutting chat handling time and improving customer satisfaction , the agents using the tool also benefited from real-time suggestions on responding to customer queries .
While AI may seem daunting , many businesses already have AI-enabled tools that are underutilized . Even mainstream applications like ChatGPT offer AI capabilities that small companies can leverage to automate routine tasks so staff can prioritize strategic objectives .
AI : the golden solution ?
AI is no longer the mysterious , futuristic concept it once was . In fact , most consumers encounter AI every day through technologies like voice assistants . For businesses , AI has the power to provide transformative opportunities to drive innovation , deliver a competitive edge , and provide cost savings . However , success hinges on having a modern data infrastructure that can meet the immense storage and processing demands of AI and ML workloads . With the right strategy and technological foundation , AI could be the golden solution that solves persistent and restrictive supply chain challenges . ■
For a list of sources used in this article , please contact the editor .
Lenley Hensarling www . aerospike . com
Lenley Hensarling is the Chief Product Officer at Aerospike . Lenley has more than 30 years of experience in engineering management , product management , and operational management at both startups and large successful software companies . He has extensive experience in delivering value to customers and shareholders in both enterprise applications and infrastructure software . scw-mag . com 25