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with manufacturers , we have negotiated better prices , reduced lead times , and ensured a steadier supply of essential medical products and equipment . Meanwhile , the Service Line Excellence program is a holistic approach to patient care and supply chain management . With a multidisciplinary team of senior leaders , we have strived to create a framework to optimize every aspect of a patient ’ s journey through the Dartmouth Health system . Hence , every patient interaction is intentional , safe , and efficient , from admission to discharge . Again , this program is not just merely about cutting costs ; it ’ s about improving care quality by ensuring that every action and resource we use adds value to the patient ’ s experience . The Service Line Excellence ideal embodies our commitment to operational excellence , aligning departmental objectives to streamline processes , enhance patient outcomes , and eliminate waste throughout our operations . Both strategies are interconnected in our goal of removing non-value drivers from our supply chain . Disintermediation helps cut unnecessary costs and complexity , making our operations leaner and more responsive . Concurrently , the Service Line Excellence philosophy allows us to refine clinical and operational practices , ensuring that every element of the supply chain contributes to delivering the highest quality of care at the most competitive price ,” informs Kenneth .
Successful relationships
Passionate about working directly with suppliers and contract manufacturers , Kenneth unveils his secret to fostering longstanding relationships . “ At the core of nurturing such partnerships lies a fundamental principle : cultivating mutually beneficial opportunities . Creating an environment where all parties thrive is paramount , and fairness is essential in negotiations . I believe in the importance of equitable economic arrangements , thus ensuring that deals are not only profitable but sustainable for all involved . This approach fosters a sense of partnership over competition , laying the groundwork for trust and respect . Respect through the acknowledgement and appreciation of each party ’ s contributions is the cornerstone of successful relationships . This respect manifests through transparent communication , reliability , and a genuine interest in understanding the challenges and goals of our partners . By treating our suppliers and manufacturers with the dignity they deserve , we create a positive and productive working environment conducive to long-term collaboration . Additionally , strategic alignment is vital to fostering strong relationships . We collaborate with partners , such as ImageFirst , Cardinal , WaveMark , Prolucent and Flo-Tech among others , who comprehend our objectives and are invested in helping us achieve them . Through mutual support for one another ’ s longterm goals , we create a synergistic relationship that extends beyond individual projects or contracts , fostering collective growth and success . These principles guide our interactions and negotiations , ensuring that each relationship we cultivate is poised for sustainability and growth ,” he ends .
Through practical innovation and partnerships , Dartmouth Health ’ s supply chain is well equipped to continue elevating patient care . ■
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