______________________________________________________________________________ Hilton Supply Management
brand . HSM ’ s storied history in hospitality and decades-long partnerships with brand management teams significantly enhances our ability to tailor products , services , and solutions to the needs of each brand .
At the end of the day , our team is friendly , we ’ re flexible , and we pay close attention to detail . HSM ’ s global size and scale is intrinsic to our success , of course , but it ’ s these factors - particularly our unique ability to flex and meet owners , operators and suppliers where they are - that I think of as our ‘ secret sauce .’ While we have standard operating procedures in place , we don ’ t engage with any of our customers in exactly the same way . Instead , we hone in on their specific needs , capabilities and opportunities for growth , working in tandem to create strategic supply chain solutions that will help our partners maximize their revenue .
What does your geographical footprint look like and how does it aid your capabilities ? Our geographical footprint has grown significantly in recent years to help us better serve a rapidly growing global customer base .
In our conversation with Supply Chain World in 2018 , HSM was supporting about 7000 properties in 94 countries and leveraging a nearly $ 5 billion spend .
Just five years later , we are proudly serving over 15,000 properties in 140 countries and territories , backed by $ 11 billion in purchasing power - and our physical growth and infrastructure certainly tells that story !
Today , HSM operates nine regional offices around the world . Stateside , we have teams in Chicago ; Los Angeles ; Memphis , Tennessee ; and McLean , Virginia
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