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Smart solutions
During the pandemic , Alcon managed to find an advantage among the hardship . “ We used all of our excess goods during the pandemic and the subsequent supply shortages ,” Troop recalls . “ However , with rising inflation driving increases in component prices , and now with less excess stock to rely on , we knew we needed a more intelligent , robust strategy to manage our supply chain and inventory . That was the motivation behind implementing innovative technologies across the business ; to better understand and plan around our demand .”
Troop elaborates : “ It all started with using point-of-sale data and adopting a holistic approach , all the way from order entry to refurbishment and delivery of goods . This has gradually evolved and we ’ re now creating a new smart ordering system to provide us with greater visibility across our entire supply chain .
“ It allows us to see what parts are available before we speak to a customer , for example , or see what is available based on a symptom code , as well as providing remote support for our customers ,” he explains . “ It helps aid customers in making the right decision , whether it ’ s an experienced individual wanting confirmation of their part selection , or a less-experienced engineer looking for help with a complex issue . “ The smart ordering system will also enable us to carry out predictive part analytics to schedule rebooting or recalibrating at a convenient time . Our new system is designed to identify potential issues before a procedure occurs .
“ It means that once the new system is operating , surgeons will be able to plan around a machine ’ s maintenance , rather than being dictated by it ,” Troop proposes .
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